Welcome to ONIRIQUE LIMITED (https://velourlane.uk/). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase from our store.

1. Information We Collect

We collect information from you when you interact with our site, including:

  • Personal Information: Name, email address, shipping and billing address, phone number, and payment information.
  • Account Information: If you create an account, we store your login credentials and order history.
  • Order Details: Items purchased, transaction details, and delivery information.
  • Technical Data: IP address, browser type, device information, and pages you visit.
  • Cookies and Tracking Technologies: To enhance your browsing experience and for analytics.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill your orders.
  • To manage your account and provide customer support.
  • To send order confirmations, updates, and promotional emails.
  • To personalize your shopping experience.
  • To improve our website’s functionality, performance, and security.
  • To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We may share your information with:

  • Trusted Third-Party Providers: Payment gateways, shipping partners, email service providers, and website hosting services — only to the extent necessary to perform their services.
  • Legal Requirements: When required by law or in response to lawful requests.
  • Business Transfers: In the event of a business merger, sale, or acquisition, your data may be transferred accordingly.

4. Payment Security

All transactions are processed securely using encryption protocols. We do not store your full credit/debit card details on our servers.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Track site performance.
  • Understand customer behavior and improve our services. You can manage your cookie preferences in your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your data.
  • Request the deletion of your data (subject to legal obligations).
  • Opt out of marketing communications at any time.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, or reporting requirements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Data Security

We implement industry-standard measures to protect your data from unauthorized access, misuse, or disclosure.

10. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

📧 Email: info@velourlane.uk
📍 Address: 4th Floor Office, 205 Regent Street, London, England