Refund and Returns Policy

HomeRefund and Returns Policy

Thank you for shopping with ONIRIQUE LIMITED (https://velourlane.uk/). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, please ensure the following:

  • The item must be in its original condition, unused, and with all tags and packaging intact.
  • You must provide a receipt or proof of purchase.
  • Some items are non-returnable, including:
    • Personalized products
    • Clearance items
    • Gift cards

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@velourlane.uk with your order number and details about the item you wish to return.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return your item.
  3. Pack the Item: Carefully package the item in its original packaging, including all tags and documentation.
  4. Shipping the Item: Send the item to the address we provide in the return authorization. You will be responsible for paying the shipping costs for returning your item.

3. Refund Process

Once we receive and inspect your return, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.

4. Exchanges

If you need to exchange an item for the same item or a different one, please follow the return process above and place a new order for the desired item.

5. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@velourlane.uk.

6. Contact Us

If you have any questions about this Return Policy, please contact us:

📧 Email: info@velourlane.uk
📍 Address: 4th Floor Office, 205 Regent Street, London, England